Terms of Service

Effective Date: August 5, 2026

ACCEPTANCE OF TERMS

By accessing the Susan Bennett website, using our services, or purchasing our products, you agree to these Terms of Service (“Terms”).

Please read these Terms carefully before using our website or placing an order. If you do not agree to these Terms, please do not use our website or purchase our products.

ABOUT US

Susan Bennett is a jewelry brand operated by:

Venturo Global Limited
Registered in Hong Kong
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong

BRN: 79748083
Email: hello@susanjewels.com
Phone: +1 505-358-4335

In these Terms, “Susan Bennett,” “we,” “us,” and “our” refer to Venturo Global Limited.

ELIGIBILITY

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your country or place of residence.

If you are under the legal age of majority, you may use our website only with the permission and supervision of a parent or legal guardian.

PRODUCTS

We sell jewelry and related accessories, including but not limited to necklaces, earrings, rings, bracelets, and other fashion jewelry products (“Products”).

Product descriptions, dimensions, materials, finishes, images, videos, and other content are provided for informational purposes.

We make reasonable efforts to display our Products accurately. However, minor variations in color, finish, pattern, dimensions, packaging, or appearance may occur because of lighting, photography, screen settings, manufacturing processes, or product updates.

Natural-looking stones, decorative finishes, plated surfaces, and handmade-style details may also vary slightly between individual pieces.

PRODUCT CARE

Jewelry may naturally change in appearance over time depending on wear, storage, exposure to moisture, chemicals, perfumes, cosmetics, perspiration, and environmental conditions.

Unless a Product is expressly described as waterproof, we recommend removing jewelry before showering, swimming, exercising, sleeping, or using perfumes, lotions, cleaning products, and other chemicals.

Normal wear, tarnishing, fading, scratching, accidental damage, or damage caused by improper care is not considered a manufacturing defect.

PRICING AND PAYMENT

Prices are displayed in USD unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without prior notice. A price change will not affect an order that has already been accepted and paid for.

Payments are processed securely through Shopify Payments, PayPal, and any other payment methods made available at checkout.

You agree to provide current, complete, and accurate billing and payment information.

After successful payment, you will normally receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or shipped.

TAXES, CUSTOMS AND IMPORT CHARGES

The price displayed at checkout includes all applicable shipping charges, import duties, customs fees, and taxes payable by the customer.

Customers will not be required to pay additional customs duties, import taxes, brokerage fees, or handling charges upon delivery.

If a carrier or customs authority incorrectly requests an additional payment, please contact us immediately at hello@susanjewels.com before making any payment. We will review the situation and provide assistance.

Cette formulation est plus sûre que simplement écrire “No customs duties”, car elle précise clairement que la cliente ne doit subir aucun coût supplémentaire à la livraison.

Tu dois toutefois utiliser ce passage uniquement si tes commandes sont bien expédiées avec les droits et taxes pris en charge par toi ou ton fournisseur, par exemple en DDP — Delivered Duty Paid.

ORDER ACCEPTANCE

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

  • suspected fraud or unauthorized payment;
  • incorrect pricing or product information;
  • technical or inventory errors;
  • unusual order quantities;
  • misuse of a promotion;
  • an incomplete or invalid shipping address;
  • restrictions affecting the destination country;
  • activity that violates these Terms.

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

BUY 2, GET 1 FREE OFFER

Where the “Buy 2, Get 1 Free” promotion is available, the customer must add three eligible Products to the cart.

The lowest-priced eligible Product will be discounted automatically at checkout. No promotional code is required unless otherwise stated.

The offer applies only to eligible Products and is subject to product availability.

Unless expressly stated otherwise:

  • the discount applies to the lowest-priced eligible item;
  • the promotion cannot be exchanged for cash;
  • it may not be combined with certain other promotions;
  • gift cards, shipping protection, taxes, duties, and non-eligible items do not count toward the offer;
  • returning part of a promotional order may cause the discount and refund amount to be recalculated.

If the offer is configured to repeat, six eligible Products may qualify for two free Products, nine eligible Products may qualify for three free Products, and so on. This applies only where the repeated promotion is clearly displayed and active at checkout.

The price and discount shown in the cart and at checkout will determine the final promotional amount.

OTHER PROMOTIONS

Promotional offers may be subject to separate eligibility requirements, dates, product exclusions, stock limitations, minimum purchase requirements, or other conditions displayed with the offer.

We reserve the right to correct, suspend, or withdraw a promotion if it contains an error, is misused, or cannot be fulfilled as advertised.

Any limitation or expiration statement must be interpreted according to the information displayed on the website at the time of purchase.

SHIPPING AND DELIVERY

We offer free standard shipping on all orders worldwide, unless a different shipping condition is clearly displayed at checkout.

Shipping destinations, processing times, and estimated delivery times are described in our Shipping & Returns Policy.

Delivery estimates are provided for guidance only and are not guaranteed. Delivery may be affected by circumstances outside our reasonable control, including:

  • carrier delays;
  • customs processing;
  • incorrect or incomplete address information;
  • severe weather;
  • public holidays;
  • operational disruptions;
  • security checks;
  • peak-season order volumes;
  • destination-country restrictions.

Once an order has been dispatched, tracking information will normally be provided using the carrier’s tracking system.

Shipping promises should reflect the time in which the order can reasonably be dispatched. If an advertised shipping time cannot be met, affected customers may need to be informed and offered an appropriate cancellation or refund option.

SHIPPING INFORMATION

You are responsible for providing complete and accurate shipping information at checkout.

Please review your:

  • name;
  • street address;
  • apartment or unit number;
  • postal or ZIP code;
  • city;
  • state or region;
  • country;
  • telephone number.

We are not responsible for delays, unsuccessful deliveries, losses, or additional charges caused by incorrect or incomplete information supplied by the customer.

If an order has not yet been processed, we may attempt to update the address after receiving your request. We cannot guarantee that an address can be changed after an order has been placed.

LOST, DELAYED OR DELIVERED ORDERS

If an order appears delayed, please review the tracking information and contact us at hello@susanjewels.com.

A carrier’s “delivered” status may indicate that the parcel was placed in a mailbox, secure location, reception area, parcel locker, or accepted by another person at the address.

Customers should check with household members, neighbors, building reception, and the carrier before reporting a delivered parcel as missing.

Claims involving lost, stolen, delayed, or incorrectly delivered parcels will be reviewed individually. We may request documentation or require the customer to cooperate with a carrier investigation.

RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations, exchanges, refunds, eligibility requirements, and return procedures are governed by our Refund Policy and Shipping & Returns Policy.

Please review these policies before placing an order.

To request a return, contact us at:

hello@susanjewels.com

Include your order number and the reason for your request.

Products must meet the eligibility requirements stated in the applicable policy. Certain Products may be excluded from returns for hygiene, personalization, final-sale, or other lawful reasons where clearly disclosed.

Return policies should clearly state the applicable deadline, the required condition of the Product, who pays return shipping, and whether any fees apply.

PROMOTIONAL RETURNS

If you return a Product purchased as part of a bundle, gift-with-purchase offer, or Buy 2, Get 1 Free promotion, the value of the promotion may be recalculated.

If the returned Products mean that the original order no longer qualifies for the promotion, the value of the free or discounted Product may be deducted from the refund.

A Product received free as part of a promotion does not have an independent cash value.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If a Product arrives damaged, defective, or incorrect, contact us promptly at hello@susanjewels.com and provide:

  • your order number;
  • a description of the issue;
  • clear photographs or videos of the Product;
  • photographs of the packaging where relevant.

If the claim is approved, we may offer a replacement, refund, store credit, or another appropriate solution depending on the circumstances and product availability.

Nothing in these Terms limits any mandatory consumer rights that apply to defective or incorrectly described goods.

NO SEPARATE COMMERCIAL WARRANTY

Unless a specific written warranty is expressly displayed on a Product page, Susan Bennett does not provide a separate commercial warranty beyond any rights required by applicable consumer law.

Normal wear and tear, tarnishing, fading, scratches, misuse, accidental damage, improper storage, exposure to chemicals, or failure to follow care instructions are not manufacturing defects.

INTELLECTUAL PROPERTY

All content on our website, including but not limited to:

  • text;
  • product descriptions;
  • photographs;
  • videos;
  • graphics;
  • logos;
  • icons;
  • branding;
  • layouts;
  • designs;
  • product names;
  • promotional material;
  • written content;

is owned by Venturo Global Limited, used under license, or otherwise protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, republish, modify, display, sell, license, scrape, or commercially exploit website content without our prior written permission.

REVIEWS AND USER CONTENT

If you submit a review, photograph, video, comment, testimonial, or other content, you confirm that:

  • the content is truthful and based on your genuine experience;
  • you have the right to submit it;
  • it does not infringe another person’s rights;
  • it is not unlawful, defamatory, abusive, fraudulent, or misleading.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for website, customer service, advertising, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms.

PROHIBITED USES

You agree not to use our website, services, or Products to:

  • violate applicable laws or regulations;
  • infringe intellectual property, privacy, or other third-party rights;
  • provide false, inaccurate, or misleading information;
  • submit fraudulent orders or payment information;
  • transmit malware, viruses, spam, harmful code, or automated scripts;
  • interfere with the security, performance, or availability of the website;
  • attempt to gain unauthorized access to accounts, systems, or data;
  • scrape, copy, or extract website content for commercial purposes;
  • misuse discounts, refunds, chargebacks, promotions, or customer accounts;
  • engage in abusive, unlawful, or fraudulent activity.

THIRD-PARTY SERVICES AND LINKS

Our website may provide access to third-party services, including:

  • Shopify;
  • payment processors;
  • PayPal;
  • shipping carriers;
  • tracking services;
  • customer review platforms;
  • analytics providers;
  • social media services;
  • external websites and links.

We do not control third-party services and are not responsible for their content, availability, policies, security, errors, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

WEBSITE AVAILABILITY

We aim to keep our website accurate, secure, and available.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

We may update, suspend, restrict, or discontinue any part of the website where reasonably necessary, including for maintenance, security, operational, or commercial reasons.

DISCLAIMER OF WARRANTIES

The website and related services are provided on an “as is” and “as available” basis, except where prohibited by law.

We do not guarantee that every Product will meet personal preferences regarding style, color, size, appearance, comfort, or suitability.

Nothing in these Terms excludes any mandatory requirement that Products be correctly described, of satisfactory quality, or fit for an applicable purpose where required by law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Venturo Global Limited will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, opportunity, or business arising from the use of our website, services, or Products.

Where liability cannot lawfully be excluded, our total liability relating to a Product will not exceed the amount paid for the Product giving rise to the claim.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • deliberate misconduct;
  • mandatory consumer rights that cannot legally be excluded.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Venturo Global Limited, its affiliates, officers, directors, employees, contractors, service providers, and agents from claims, losses, liabilities, damages, costs, and reasonable legal fees arising from:

  • your material breach of these Terms;
  • your unlawful misuse of the website or services;
  • your violation of another person’s rights;
  • fraudulent or abusive conduct.

This provision does not apply where indemnification would be prohibited by applicable consumer law.

SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

NO WAIVER

If we do not immediately enforce a right or provision under these Terms, that does not mean that we have waived that right or provision.

TERMINATION

We may suspend or terminate access to our website or services if we reasonably believe that a person has:

  • violated these Terms;
  • used the website unlawfully;
  • engaged in fraud;
  • abused promotions, refunds, or chargebacks;
  • threatened the security or operation of the website.

Termination does not affect any rights or obligations that arose before termination.

CHANGES TO THESE TERMS

We may update these Terms from time to time.

The revised version will be published on this page with an updated effective date. Unless otherwise stated, changes apply from the date they are published.

Your continued use of the website after revised Terms are published means that you accept those changes.

GOVERNING LAW

These Terms are governed by the laws of Hong Kong.

Any dispute will be subject to the jurisdiction of the courts of Hong Kong, except where mandatory consumer protection laws in the customer’s country provide otherwise.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping & Returns Policy, and any other policies displayed on our website, form the agreement between you and Venturo Global Limited regarding your use of the website and purchase of Products.

CONTACT

Susan Bennett
Operated by Venturo Global Limited

Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong 
BRN: 79748083

Email: hello@susanjewels.com
Phone: +1 505-358-4335