Frequently Asked Questions

Buy 2 → Get 1 FREE. Buy 4 → Get 2 FREE. Buy 6 → Get 3 FREE and so on. For every 3 items in your cart, 1 is FREE. The offer applies automatically at checkout.

Yes. Standard shipping is completely free on every order, with no minimum purchase required.

We carefully prepare each order within 1 to 2 business days.

United States : 5 to 10 Business Days

A tracking number is provided with every order so you can follow your package.

Your happiness matters to us. We offer a 30 day money back guarantee. If you are not completely satisfied, simply contact us and we will arrange a full refund or exchange, no questions asked.

Yes. Our pieces are crafted to be water resistant and sweat proof. You can wear them in the shower, at the pool, or during your workout. For best long term results, rinse with fresh water after saltwater or chlorine exposure and pat dry.

I’m always happy to help. You can reach me through our Contact page or by email at hello@susanjewels.com. I personally reply within 24 hours, often much sooner.

Customer Care Hours:
Monday–Friday: 9 AM–5 PM EST
Saturday–Sunday: 10 AM–4 PM EST