Privacy Policy
Last updated: August 5, 2026
Susan Bennett operates this online store and website, including all related information, content, features, tools, products, and services offered to customers (collectively, the “Services”).
Susan Bennett is operated by Venturo Global Limited, a company registered in Hong Kong.
The Services are powered by Shopify, which enables us to operate our online store and provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit or use the Services, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with Susan Bennett.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully.
PERSONAL INFORMATION WE COLLECT OR PROCESS
For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or your household.
Personal information does not include information that has been anonymized, aggregated, or de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Contact and identification information
This may include:
- your name;
- email address;
- telephone number;
- billing address;
- shipping address;
- city, state, ZIP code, and country;
- other contact details you provide.
Order and transaction information
This may include:
- products you view;
- products added to your cart or wishlist;
- products you purchase, return, exchange, or cancel;
- order numbers;
- transaction history;
- shipping and delivery information;
- discount and promotional information;
- customer service history.
Payment information
Payments are processed through Shopify, PayPal, payment processors, and other payment methods made available at checkout.
We may receive limited payment-related information, such as:
- payment method;
- billing address;
- transaction amount;
- payment confirmation;
- payment status;
- limited card details, such as the last four digits.
We generally do not receive or store your complete payment card number.
Account information
If you create a customer account, we may collect:
- username or login information;
- password or account credentials;
- account preferences;
- saved addresses;
- order history;
- communication preferences.
Communications with us
We collect the information you provide when you:
- contact customer service;
- send us an email;
- use a contact form;
- submit a return or refund request;
- submit a review;
- communicate with us through social media or another platform.
Device and technical information
We may automatically collect:
- IP address;
- browser type;
- device type;
- operating system;
- network information;
- device identifiers;
- cookie identifiers;
- approximate location derived from your IP address;
- information about how your device interacts with the Services.
Website usage information
We may collect information about how you use the Services, including:
- pages viewed;
- products viewed;
- links clicked;
- searches performed;
- time spent on pages;
- cart activity;
- referring website;
- advertising interactions;
- checkout activity;
- date and time of visits.
Marketing and advertising information
We may collect:
- marketing preferences;
- email subscription status;
- responses to advertising;
- products that may interest you;
- information about interactions with advertisements;
- information used to measure advertising performance.
Reviews and user-generated content
If you submit reviews, photographs, videos, testimonials, comments, or other content, we collect the content you provide and any related account or order information.
Inferences
We may create inferences based on your shopping activity, such as products or categories that may interest you.
SENSITIVE PERSONAL INFORMATION
Certain information, such as account login credentials and payment information, may be considered sensitive personal information under some U.S. state privacy laws.
We use sensitive personal information only when reasonably necessary to:
- process payments;
- secure customer accounts;
- detect fraud;
- complete transactions;
- comply with legal obligations;
- provide the Services requested by the customer.
We do not use sensitive personal information to infer characteristics about customers.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
Directly from you
For example, when you:
- place an order;
- create an account;
- contact us;
- subscribe to marketing communications;
- submit a review;
- request a return;
- provide shipping or billing details.
Automatically through the Services
We may collect information automatically through:
- cookies;
- pixels;
- tags;
- analytics technologies;
- advertising technologies;
- device and browser technologies;
- Shopify tools and features.
From Shopify and our service providers
We may receive information from companies that help us operate the Services, including:
- Shopify;
- payment processors;
- PayPal;
- shipping and fulfillment providers;
- customer service platforms;
- email providers;
- analytics providers;
- fraud-prevention providers;
- advertising partners;
- review platforms.
From advertising and business partners
We may receive information from advertising platforms, social media platforms, marketing partners, and other third parties, subject to their own privacy policies.
HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing and fulfilling the Services
We use personal information to:
- process and fulfill orders;
- process payments;
- arrange shipping and delivery;
- provide tracking information;
- manage customer accounts;
- process returns, refunds, and exchanges;
- communicate about orders;
- respond to customer questions;
- provide customer support;
- operate the website.
Personalizing and improving the Services
We may use personal information to:
- remember preferences;
- recommend relevant products;
- understand customer behavior;
- improve website navigation;
- improve products and customer service;
- measure the performance of the Services;
- create a more personalized shopping experience.
Marketing and advertising
Where permitted by law, we may use personal information to:
- send promotional emails;
- send text messages where you have expressly opted in;
- advertise Susan Bennett products;
- show personalized or targeted advertisements;
- measure advertising performance;
- remind customers about abandoned carts;
- recommend products based on browsing or purchase history.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Opting out of marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, account notices, or customer service messages.
Security and fraud prevention
We may use personal information to:
- authenticate accounts;
- protect transactions;
- detect fraud;
- prevent unauthorized activity;
- investigate suspicious behavior;
- protect the security of the Services;
- protect customers and our business.
Legal and regulatory purposes
We may use personal information to:
- comply with applicable laws;
- respond to lawful government or law-enforcement requests;
- respond to subpoenas, warrants, or court orders;
- establish, exercise, or defend legal claims;
- enforce our policies and Terms of Service;
- investigate violations of our policies;
- comply with tax, accounting, and recordkeeping obligations.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.
These technologies may be used to:
- operate the website;
- remember preferences;
- keep products in your cart;
- understand website usage;
- detect fraud;
- provide analytics;
- personalize content;
- measure advertising;
- display targeted advertisements.
You may control certain cookies through your browser settings and through any privacy or cookie controls made available on the Services.
Disabling certain cookies may affect the availability or functionality of parts of the Services.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients:
Shopify
The Services are hosted and powered by Shopify.
Shopify processes personal information to:
- operate the ecommerce platform;
- provide checkout services;
- process transactions;
- improve its services;
- provide security and fraud prevention;
- support analytics and enhanced Shopify features.
Service providers
We may disclose information to service providers that perform services on our behalf, including:
- payment processing;
- website hosting;
- order fulfillment;
- shipping and delivery;
- cloud storage;
- customer support;
- email delivery;
- analytics;
- fraud prevention;
- review management;
- information technology services.
These providers may use personal information only as permitted by their agreements with us and applicable law.
Advertising and marketing partners
We may disclose personal information to advertising platforms, analytics providers, social media platforms, and marketing partners.
This may include:
- identifiers;
- cookie and device identifiers;
- IP address;
- website activity;
- shopping activity;
- products viewed;
- purchase activity;
- advertising interactions.
These disclosures may be used to provide, measure, or personalize advertising.
Depending on the applicable U.S. state law, certain advertising-related disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.
Payment providers
We disclose transaction information to payment processors, banks, PayPal, Shopify Payments, and other payment providers required to process your payment.
Shipping and fulfillment providers
We disclose the information required to:
- prepare orders;
- ship packages;
- provide tracking;
- complete customs documentation where applicable;
- deliver products;
- investigate delivery issues.
When you request or consent to disclosure
We may disclose personal information when you direct us to do so, consent to the disclosure, use a social media integration, or request a service involving a third party.
Affiliates and corporate group
We may disclose information to companies affiliated with Venturo Global Limited when reasonably necessary to operate our business.
Business transactions
Personal information may be disclosed in connection with:
- a merger;
- acquisition;
- financing;
- restructuring;
- sale of assets;
- bankruptcy;
- transfer of all or part of our business.
Legal obligations and protection of rights
We may disclose personal information where reasonably necessary to:
- comply with law;
- respond to legal process;
- enforce our policies;
- protect our rights;
- protect customers;
- prevent fraud;
- respond to security incidents.
SALE, SHARING, AND TARGETED ADVERTISING
Susan Bennett does not sell personal information in exchange for money.
However, our use of advertising, analytics, cookies, pixels, and marketing partners may involve disclosures that are considered a “sale” or “sharing” of personal information, or processing for targeted advertising, under certain U.S. state privacy laws.
Depending on where you live, you may have the right to opt out of:
- the sale of personal information;
- the sharing of personal information;
- targeted advertising;
- certain profiling activities.
You may submit an opt-out request through the Your Privacy Choices or Do Not Sell or Share My Personal Information link made available on the Services, where applicable.
You may also contact us at:
We will also recognize browser-based opt-out preference signals, such as the Global Privacy Control, where required by applicable law.
Your opt-out request may apply only to the browser and device from which the request is submitted unless you are logged into a customer account.
RELATIONSHIP WITH SHOPIFY
Shopify collects and processes personal information regarding your access to and use of the Services.
Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than your country or state of residence.
Shopify may also process information obtained from your interactions with our store, other Shopify merchants, and Shopify services to operate, secure, personalize, and improve its platform and enhanced features.
In certain circumstances, Shopify is independently responsible for its processing of personal information.
You may review Shopify’s Consumer Privacy Policy and use Shopify’s Privacy Portal to exercise rights relating to personal information processed independently by Shopify.
THIRD-PARTY WEBSITES AND LINKS
The Services may include links to websites or platforms operated by third parties.
We do not control and are not responsible for the privacy, security, availability, content, or practices of third-party websites.
You should review the privacy policies and terms of any third-party website before providing personal information.
The presence of a third-party link does not necessarily mean that we endorse the third party or its services.
CHILDREN’S PRIVACY
The Services are intended for a general audience and are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided us with personal information, please contact us at hello@susanjewels.com so that we can investigate and delete the information where required.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
SECURITY OF PERSONAL INFORMATION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no security system, website, network, transmission, or storage method is completely secure.
We cannot guarantee absolute security.
Please do not send sensitive payment or confidential information through unsecured email or other unsecured communication channels.
You are responsible for maintaining the confidentiality of your account password and login credentials.
RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- the nature of the information;
- whether you maintain an account;
- the length of our customer relationship;
- order fulfillment and customer service needs;
- tax and accounting requirements;
- fraud prevention;
- dispute resolution;
- legal and regulatory obligations;
- enforcement of agreements and policies.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
U.S. STATE PRIVACY RIGHTS
Depending on your state of residence and subject to applicable exceptions, you may have some or all of the following rights:
Right to know or access
You may request information about the personal information we collect, use, disclose, sell, or share.
Right to deletion
You may request deletion of personal information we maintain about you, subject to legal exceptions.
Right to correction
You may request correction of inaccurate personal information.
Right to portability
You may request a copy of certain personal information in a portable format.
Right to opt out
You may have the right to opt out of:
- sale of personal information;
- sharing of personal information;
- targeted advertising;
- certain profiling activities.
Right to limit certain uses of sensitive personal information
Where applicable, you may have the right to request limits on certain uses or disclosures of sensitive personal information.
We do not use sensitive personal information for the purpose of inferring customer characteristics.
Right to appeal
Residents of certain states may appeal a decision we make regarding a privacy request.
Instructions for submitting an appeal will be provided in our response where required by law.
Right to non-discrimination
We will not unlawfully discriminate against you for exercising a privacy right.
CALIFORNIA PRIVACY NOTICE
This section supplements the other provisions of this Privacy Policy for California residents.
During the preceding 12 months, we may have collected the following categories of personal information:
- identifiers;
- customer-record information;
- commercial information;
- internet or electronic network activity;
- approximate geolocation information;
- account credentials;
- payment and transaction information;
- communications;
- inferences based on shopping activity.
We collect and use these categories for the business and commercial purposes described in this Privacy Policy.
We may disclose these categories to:
- Shopify;
- payment providers;
- shipping and fulfillment providers;
- analytics providers;
- advertising and marketing partners;
- customer-service providers;
- fraud-prevention providers;
- professional advisers;
- government or legal authorities where required.
We do not sell personal information for money.
Certain disclosures involving advertising cookies, pixels, analytics providers, or advertising platforms may constitute “sharing” or a “sale” under California law.
California residents may request to:
- know;
- access;
- correct;
- delete;
- obtain a portable copy;
- opt out of sale or sharing;
- limit certain uses of sensitive personal information where applicable.
We will honor Global Privacy Control signals where required by law.
EXERCISING YOUR PRIVACY RIGHTS
To submit a privacy request, contact us at:
Use the subject line:
Privacy Request
Please describe the right you wish to exercise and provide enough information for us to identify your account or transaction.
We may need to verify your identity before completing the request.
Verification may require:
- confirming your email address;
- confirming order information;
- confirming account information;
- providing other information reasonably necessary to verify the request.
We will respond within the time required by applicable law.
We may deny or limit a request where permitted by law, including where we cannot verify your identity or where an exception applies.
AUTHORIZED AGENTS
Where permitted by law, you may authorize another person to submit a privacy request on your behalf.
We may require the authorized agent to provide proof of authorization.
We may also contact you directly to verify your identity and confirm that you authorized the request.
MARKETING COMMUNICATION PREFERENCES
You may unsubscribe from marketing emails by using the unsubscribe link included in any promotional email.
If you opt out of promotional messages, we may still send communications relating to:
- your orders;
- account activity;
- shipping;
- returns;
- refunds;
- customer support;
- security;
- legal or policy updates.
If you have opted into SMS marketing, you may opt out by following the instructions included in the message.
DO NOT TRACK AND GLOBAL PRIVACY CONTROL
Some browsers provide a traditional “Do Not Track” setting.
Because there is no uniform industry standard for traditional Do Not Track signals, the Services may not respond to those signals.
Where required by law, we recognize and process the Global Privacy Control as a request to opt out of sale, sharing, or targeted advertising.
INTERNATIONAL DATA TRANSFERS
Venturo Global Limited is registered in Hong Kong, and the Services are provided using Shopify and other international service providers.
Your personal information may be transferred to, stored in, or processed in:
- Hong Kong;
- the United States;
- Canada;
- other countries where Shopify or our service providers operate.
Data-protection laws in these countries may differ from those in your state or country of residence.
Where required by applicable law, we use appropriate contractual, organizational, or legal safeguards for international transfers.
COMPLAINTS AND APPEALS
If you have a complaint regarding our privacy practices, contact us at:
Residents of certain U.S. states may have the right to appeal our response to a privacy request.
To submit an appeal, email us with the subject line:
Privacy Request Appeal
Include your original request and explain why you believe our response should be reconsidered.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- changes to our practices;
- changes to the Services;
- operational requirements;
- legal or regulatory developments;
- changes to our service providers.
We will publish the revised Privacy Policy on the website and update the “Last updated” date.
Where required by law, we will provide additional notice of material changes.
CONTACT US
For questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:
Susan Bennett
Operated by Venturo Global Limited
Suite C, Level 7, World Trust Tower
50 Stanley Street, Central
Hong Kong
BRN: 79748083
Email: hello@susanjewels.com
Phone: +1 505-358-4335
Venturo Global Limited is responsible for the personal information processed under this Privacy Policy.